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Item type:Publication, Innovation in KIBS firms: The effects of innovation activities, employees’ level of education, and the sources in the supply chain(Inderscience Publishers, 2024-01-01)There has been a growing interest in the study of knowledge-intensive business services (KIBS) due to the important role that they play in the business processes of their clients. Even though extant literature assumes that KIBS firms are innovators, there is evidence that not all KIBS are equally innovative. Our exploratory research uses data gathered from the National Survey of Innovation in the manufacturing and KIBS industries and uses the LOGIT model on a sample of 311 Peruvian KIBS firms. The effects of innovation activities, employee level of education and the sources in the supply chain on developing innovations are determined. Findings indicate that not all innovation activities positively affect innovation. We found that most of these activities are related to technological innovation, rather than nontechnological innovation, and the hiring of graduated personnel favours the development of organisational innovation. However, the interplay with customers, suppliers and competitors gives no benefit concerning the development of innovation. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The Effects of Innovations on Peruvian Companies’ Sales: The Mediating Role of KIBS(Elsevier BV, 2023-10-09)Companies increasingly embrace open business-to-business innovation. In this context, knowledge-intensive business services (KIBS) play a crucial role as they can provide services and know-how to companies. As comparisons of digital innovation in Latin American companies are scarce, a more in-depth study is required of the role that KIBS plays in their digital innovation. This study therefore investigates the impact of KIBS and the implementation of innovations, including digital ones, on the sales of companies. Utilizing a Partial Least Squares Structural Equation Modelling (PLS-SEM), we scrutinize data from 959 companies in Peru. The findings reveal that internally implemented innovations do not have a statistically significant direct effect on sales. However, outsourcing KIBS emerges as a positive mediator in this relationship. Specifically, we find that companies that subcontract those services are more likely to implement innovations and to achieve a positive impact on their sales in the short-term. Despite the opportunities that digital innovation brings, its direct effect on companies’ sales still needs to be improved, especially for manufacturing companies. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Evaluating the Effects of Information Sources on Innovation Outcomes: Are There Differences Between KIBS and Manufacturing Firms From a Latin America Country?(Springer Science+Business Media, 2023-03-25)The aim of this paper is analysing the relationships between sources (internal/external) of information and innovation outcomes (product, service and process) in Peruvian companies. Furthermore, we explore differences and similarities in these relationships when comparing manufacturing firms and knowledge-intensive business services (KIBS) firms. This study presents evidence based on the application of a logit model to a sample of 1141 Peruvian companies, comprising 830 manufacturing firms and 311 KIBS firms. Despite the fact that Peruvian companies do not tend to turn to external sources of information or invest in internal R&D activities, we find positive relationships between sources of information and innovation outcomes in both manufacturing firms and KIBS firms—predominantly process innovation in both cases, followed by product (goods) innovation for manufacturing firms and service innovation for KIBS. Our findings indicate that not all external sources of information have positive effects on product, service and process innovation. Thus, managers should consider proper management of the company’s external relations in order to take advantage of these relationships. Moreover, policymakers should promote interrelationships between the actors in the innovation system (e.g., companies, research centres, universities, etc.) thereby generating opportunities for innovation. This paper provides evidence that the configuration of sources of information (especially internal R&D) plays a significant role in innovation outcomes in both manufacturing firms and KIBS firms, specifically in the context of Latin American countries. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Differentiated effects of the acquisition of digital knowledge and digitalization on the Peruvian service firm's performance(Costa Rica Institute of Technology, 2026-01-01)The acquisition of digital knowledge is recognized as a key enabler of a firm's digitalization, and these capabilities contribute to achieving its overall performance. Knowledge-intensive business services play a complementary role in supporting this strategy. Understanding how these processes are implemented in developing economies and across firms of varying sizes is especially relevant. This article provides empirical evidence on the relationship between the acquisition of digital knowledge, digitalization, and firm performance in Peru's service firms. Based on the Ordinary Least Squares regression applied to data from 2,834 Peruvian service firms from National Enterprises Survey in 2019, the study identifies differentiated effects by firm size. Findings show that the combination of training in digital tools and digitalization strategies significantly enhances sales, particularly in micro firms, and productivity, mainly for large firms. In addition, SMEs face greater challenges in converting digitalization into sales and productivity, due to lower digital maturity and limited strategic emphasis. The study also highlights the distinct contributions of KIBS, especially in microenterprises. In a developing country context, where digital strategies are still emerging, these findings help distinguish their effects on sales and productivity and identify opportunities for both business management and policy design to foster digital strategies.