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    COVID-19 and higher education: responding to local demands and the consolidation of e-internationalization in Latin American universities
    (Emerald, 2021-10-22)
    This paper aims to provide insights into the internationalization strategic responses to the COVID-19 pandemic by higher education institutions (HEIs) in Latin America. Design/methodology/approach: This study is based on information from eight leading Latin American private universities. The data were obtained from official sources such as institutional communications and university administrators. Findings: The authors identify two main issues that HEIs should consider while responding to the pandemic. First, greater attention and resource allocation to the universities' main local stakeholders can affect traditional internationalization activities. Second, a focus on revitalizing foreign partnerships and strengthening “virtual internationalization” can help maintain and eventually increase international presence. Research limitations/implications: While this study analyses how these Latin American HEIs responded during the initial stages of the COVID-19 outbreak, it is important to conduct follow-up studies to shed light on how HEIs are adapting to the COVID-19 crisis as it continues to unfold. Originality/value: This study is based on unique information gathered from leading private, not-for-profit HEIs in Latin America, which, contrary to state-owned HEIs or other private institutions in developed economies, have exhibited different means and conditions to respond to the coronavirus outbreak. Finally, the authors contribute to the literature on the internationalization of HEIs by discussing the role of a significant disruptive event on the internationalization of higher education and, particularly, business schools.
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    Adoption of big data analytics and its impact on organizational performance in higher education mediated by knowledge management
    (Multidisciplinary Digital Publishing Institute (MDPI), 2021-12-01)
    Due to SARS-CoV-2 pandemic, higher education institutions are challenged to continue providing quality teaching, consulting, and research production through virtual education environ-ments. In this context, a large volume of data is being generated, and technologies such as big data analytics are needed to create opportunities for open innovation by obtaining valuable knowledge. The of this paper is to investigate the factors that influence the adoption of big data analytics and evaluate the relationship it has with performance and knowledge management, taking into consideration that this technology is in its initial stages and that previous research has provided varied results depending on the sector in focus. To address these challenges, a theoretical framework is developed to empirically test the relationship of these variables; 265 members of universities in Latin America were surveyed, and structural equation modeling is used. The findings identify compatibility, an adequate organizational data environment, and external support as factors required to adopt big data analytics, and their positive relationship is tested with knowledge management processes and organizational performance. This study provides practical guidance for decision-makers involved in or in charge of defining the implementation strategy of big data analytics in higher education institutions.
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    Impact of Intellectual Capital on Organizational Performance Through Intrinsic Motivation in Higher Education Institutions
    (Cogent OA, 2023-01-01)
    The purpose of this research is to analyze the relationship between intellectual capital and organizational performance with the mediating rol of intrinsic motivation in higher education institutions. We conducted an empirical study with a sample of 815 employees from public and private universities in Ecuador. Data were obtained from an instrument adapted the previous researchadministered to faculty and administrative staff in management positions. A structural equation modelling approach was used to analyze the relationships between variables and their magnitude and direction. The results showed a significant relationship between intellectual capital and organizational performance, with a partial mediation of intrinsic motivation. No significant differences were found in the effect of intellectual capital between public and private universities. Managers who aim to improve the performance of their organizations with their intellectual capital can benefit from the intrinsic motivation of their employees. This research shows intrinsic motivation as a mediator between intellectual capital and organizational performance, but also analyzes their relationships based on the Self-Determination Theory, which is a novelty according to the existing literature.
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    Quality in higher education institutions: a model for analysing strategies and outcomes from students' perspectives
    (Taylor & Francis, 2025-01-01)
    This study develops and tests a model that incorporates market orientation, educational services and brand orientation as variables that influence educational quality from the perspective of students. This study complements theoretical and empirical gaps found in the literature and contributes to existing methodologies and definitions of the quality of education. The specific objectives included analysing the impact of the strategies employed by higher education institutions to improve the quality of teaching within their respective sector. The data was collected using a survey of students in Peru. The findings confirm the validity of the model across public and private institutions, demonstrating that strategies implemented by higher education institutions, market orientation, educational services and brand orientation—from the students' perspective—are reliable variables to predict the quality of higher education. This research provides actionable insights aimed at enhancing the quality of teaching among the university population examined in the present study.
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    Organizational culture and legitimacy: mediation of the process of knowledge sharing and knowledge creation
    (Cogent OA, 2025-01-01)
    This research examines the relationship between organizational culture and organizational legitimacy in higher education institutions, analyzing the mediating role of knowledge creation and knowledge sharing processes. Using a multi-theoretical approach that integrates legitimacy, institutional, knowledge-based, and stakeholder theories, the study tested a theoretical model proposing sequential relationships between these constructs through structural equation modeling with data collected from academic and administrative staff in management positions at public and private universities in Ecuador (N = 370). Results confirm that organizational culture positively influences organizational legitimacy both directly and indirectly. Notably, knowledge sharing emerged as the most significant mediator in this relationship, while knowledge creation showed no direct effect on legitimacy but operated through knowledge sharing. Multigroup analysis revealed significant differences between public and private universities: in public institutions, knowledge sharing had a stronger influence on legitimacy, while in private universities, organizational culture had a more direct impact on legitimacy. The findings contribute to understanding how universities build and maintain social legitimacy through knowledge management processes and offer practical implications for university administrators seeking to enhance institutional legitimacy. The results underscore the importance of developing adaptive organizational cultures that facilitate knowledge creation and sharing as strategic mechanisms for legitimacy-building in contemporary higher education institutions.
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    Friends or foes: decoding opm partnerships in higher education through text mining
    (Palgrave Macmillan, 2025)
    This study examines how Online Program Management (OPM) firms articulate their strategic identities through mission statements, assessing the extent to which these communicated values align with those of higher education institutions (HEIs). Drawing on a corpus of 106 OPM mission statements from 15 countries, we apply Latent Dirichlet Allocation (LDA) to identify dominant themes and recurrent patterns. The analysis reveals five thematic clusters: educational transformation, learner empowerment, online learning platforms, specialized professional education, and accessible global education. While these themes frequently reference values associated with HEIs they omit critical operational details related to costs, governance, and quality assurance. Such omissions suggest a performative alignment, in which OPMs adopt the rhetoric of academic values without fully committing to them in practice. The findings highlight potential tensions between aspirational narratives and contractual realities, offering guidance for HEI leaders to conduct rigorous due diligence, ensure contractual safeguards, and align partnerships with institutional Missions.
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