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    Using humanness and design aesthetics to choose the “best” type of trust: a study of mobile banking in France
    (Emerald, 2021-12-15)
    The research aims to addresses the limitations of previous literature regarding choosing the appropriate conceptualization of trust (i.e. interpersonal trust or system trust) and the role of design aesthetics in generating system trust and intention to adopt mobile banking. Design/methodology/approach: The research conducts two studies. Study 1 determines the degree of humanness in a mobile banking application. Study 2 tests the research model. A total of 261 respondents participate in Study 1 and 491 in Study 2. Statistical Package for the Social Sciences (SPSS) (study 1) and SmartPLS (PLS software) (study 2) are used to test the hypotheses. Findings: Study 1 establishes that the mobile banking application is perceived to have low humanness. Thus, it is expected that system trust is more appropriate to use than interpersonal trust. Study 2 demonstrates that (i) system trust is more useful than interpersonal trust in the mobile banking context and (ii) design aesthetics positively influences consumer system trust and intention to adopt. Originality/value: To the best of the authors' knowledge, the current research is the first to distinguish empirically between system trust and interpersonal trust and identify the best choice of mobile banking trust type. Specifically, the study determined the choice of system trust for mobile banking through a priori humanness measures and validated this choice by measuring both system trust and interpersonal trust, which has not been done before. In addition, retail banking should consider the influence of design aesthetics on consumer trust and incorporate elements that enhance consumers' opinions about the mobile banking application's functionality, reliability and helpfulness.
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    Industry 4.0 evolutionary framework: The increasing need to include the human factor
    (Alberto Hurtado University, 2022-01-01)
    Since 2011, when it appeared as a concept, "Industry 4.0" has been expanding worldwide, impacting many organizations' productivity, performance, and supply chain, especially in developed economies. Prior research has focused mainly on conceptualization, modeling, and technological and operative improvements in the supply chain. Based on a systematic literature review and considering the onset of the COVID-19 pandemic as a major milestone in the global industry, this study proposes a new framework for the analysis of Industry 4.0's evolution, which is divided into three phases: (a) from the beginnings through 2011, (b) Industry 4.0 Process Development: 2012-2019, and (c) the human factor challenge after the COVID-19. In this last phase, the human factor is equally essential as technology selection and change management. To achieve long-term business success, the implementation of Industry 4.0 must consider human aspects, such as middle management leadership, the challenges of empowering operators 4.0, and workers' well-being. Finally, Industry 4.0 could foster a more sustainable, inclusive, and diverse business.
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    Understanding contextual variations in executive function through habits, representations, and reflection
    (Frontiers Media, 2026-01-01)
    Executive function (EF) is often considered a domain-general ability or set of component processes related to conscious control best assessed in decontextualized controlled settings. However, recent calls have advocated for more consideration of the role that context may play in EF's conceptualization and assessment. Reconciling these two approaches presents a challenge. This paper explores the possibility of considering EF in terms of its function— achieving a goal. From this view, the function of EF can be achieved through multiple pathways and thus is best measured across multiple contexts that have a shared goal of resisting a prepotent response that conflicts with a correct goal-driven response. Examination of EF across multiple contexts should reveal individual differences in the conscious regulation of thought and behavior toward the outcome of a goal across multiple tasks. We explore a social representational framework for exploring the cognition that underlies the variability in conscious goal-directed thought and behavior. This framework suggests that representational skills related to forming, maintaining, and reflecting on goal-relevant information are at the center of EF and necessary for overriding habitual prepotent responses. Finally, because representational ability and habits are developed within and shaped by a sociocultural context (e.g., through language, communication, values, and beliefs), contextual differences are key to understanding how individual differences in the regulation of behavior emerges and how context may shape EF demands.
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