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Item type:Publication, A stratified bootstrapping approach to assessing the success of TQM implementation in Peruvian companies(Taylor & Francis, 2020-09-08)Total Quality Management represents a management approach to long-term success used by organisations worldwide to improve their products and processes and achieve customer satisfaction, being perceived as a source of competitive advantage. A look at the existent literature points towards a lack of studies dedicated to examining TQM implementation in developing countries, especially in Latin America and particularly in Peru. The current industrial needs in Peru, however, require further research on this topic because a larger number of organisations choose nowadays to obtain quality certifications to improve their products. In this context, the objective of the present paper is to provide a snapshot of the current state of TQM implementation in Peru, aiming to identify which key quality factors are the most and least developed for successful TQM implementation. To this aim, the present paper uses a bootstrapping approach, within the framework of a nine-factor model of TQM in business. The study is performed on a sample of 4,668 Peruvian companies, across 52 industry sectors. Findings reveal that the most developed key quality factors in the companies surveyed are: Top Management, Quality Planning, Quality Audit and Assessment, Education and Training, and Process Control and Improvement. Implications for practice are provided. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, A Bayesian resampling approach to estimate the difference in effect sizes in consumer social responses to CSR initiatives versus corporate abilities(John Wiley and Sons Ltd, 2021-11-01)We expand previous analyses and advance our understanding of the difference in the impact on consumer purchasing behaviour between pursuing corporate social responsibility (CSR) initiatives and improving corporate abilities. To this aim, a Bayesian bootstrapping simulation is applied to selected consumer samples for 123 homogeneous choice‐based conjoint studies. We develop a simulation‐based approach to estimate the empirical distributions of effect sizes under two Bayesian bootstrap resampling schemes. This approach permits us to evaluate the results for two predefined classifications: Foote‐Cone‐Belding (FCB) and gender. The results indicate that females exhibit higher concern for CSR initiatives. Furthermore, we found that managers can exploit the classification of their product in the FCB grid and obtain more efficient consumer responses by implementing strategies focused on certain attributes. This is the first application of the FCB grid to identify differences in consumer responses across different products with different levels of rational consideration and involvement.1 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The performance of regional governments under the results-based budgeting framework: A two-stage sectoral analysis(EDP Sciences, 2022-03-01)The results-based budgeting (RBB) framework is a public management strategy in which economic resources are allocated to certain budget programs, oriented towards delivering specific products and results to the population. The present paper analyzes the regional governmentsa' efficiency in using their economic resources, under the RBB framework, with an application to the Peruvian context. To this end, we employ a data envelopment analysis (DEA) model with bootstrapping. In the first stage, different sectors of the regional governments are considered individually: education, security, health, sanitation, transportation, and recreation. In the second stage, the overall efficiency index is calculated using the sectoral indices obtained in the first stage. Finally, the factors or determinants influencing the level of efficiency are analyzed. The results show improvements in efficiency levels in the areas of health and sanitation, to the detriment of the rest of the sectors. The average overall efficiency level over the period 2013-2016 remains in the range of 0.25-0.30, which indicates an inefficiency level of 70%. Finally, the variables fiscal autonomy, capital stock, and population density show a positive relationship with respect to the overall efficiency index.