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Item type:Publication, Gig economy: Is it a poisonous apple? An empirical study of Uber drivers(Springer Nature, 2022-01-01)The development of digital peer-to-peer platforms and applications, known as the gig economy, is radically transforming the world we live in. Previous literature has focused on the bright side of the gig economy (e.g. factors leading to its adoption). However, little is known about the dark side of the gig economy. In this chapter, we develop a research framework exploring the effects of detrimental factors (i.e. customer aggression, disproportionate customer expectations, and ambiguous customer expectations) on emotional exhaustion and, in turn, on job satisfaction and life satisfaction using the example of Uber. The results have useful implications for researchers and practitioners. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Inhabit in movement: The case of mobile digital workers in Lima (Peru)(Ministerio de Fomento, 2024-01-01)In the last decade, there has been an exponential increase in the delivery services of apps in the cities of Latin America, which has involved challenges for urban studies. This paper contributes to the research focused on the labor conditions of digital mobile workers within an approach that addresses the new forms of urban inhabit produced by these actors. From a case study of Lima (Peru) and an ethnographic approach, the connector role that the deliveries made for an area with a high concentration of financial activities is identified. It is argued that the ways of inhabiting are produced in contexts of vulnerability, emphasizing that the municipality controls the public space. It is concluded by highlighting the importance of inhabits experiences as an analytical dimension of the labor practices of digital mobile workers. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Trabajando bajo el control del algoritmo: El caso de los repartidores de Rappi en Lima Metropolitana en el contexto de pandemia(Pontificia Universidad Católica del Perú, 2023-11-22)The growth of the gig economy in recent years has revolutionized the world of work due to the changes that have been generated in the organization, forms of control and structure of the labor market in an increasingly flexible and technological context; However, this is accompanied by characteristics typical of job insecurity. In this context, the article seeks to answer how gig economy workers adapt and react to the forms of control and power exercised by platforms. Based on the experience of delivery people from the Rappi platform in Metropolitan Lima based on a case study, this research focuses on two important points: on the one hand, the control strategies used by the company over its workers are analyzed, taking advantage of the crisis generated by COVID-19 and, on the other hand, the immigration situation that characterizes the majority of this workforce. Thus, four forms of control are identified: the customer evaluation system, the flexibility discourse, information asymmetry, and rewards and incentives. On the other hand, it investigates the tactics and mechanisms used by delivery workers as a response to carry out, avoid and resist the degradation of working conditions. This article offers a double contribution: first, it addresses a topic little studied in a particular context such as the Peruvian one, whose labor market is characterized by being highly informal and precarious; and, secondly, it constitutes an advance in research on the relationships of control and resistance in the gig economy. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Vulnerability as a Business Outcome: Evidence from a Global Platform-Work Across Africa, Latin America, and North America(Taylor & Francis, 2026-01-01)Platform-mediated work has become a defining feature of global labor markets, yet research continues to conceptualize worker vulnerability primarily as an individual condition or an unintended by-product of regulatory gaps. Drawing on international business theory, this study reconceptualizes vulnerability as a business outcome of platform internationalization. Following an inductive qualitative research and semi-structured interviews with 30 tutors working on a global online tutoring platform across Latin America, Africa, and North America, the study examines how standardized platform governance mechanisms generate and stabilize vulnerability across heterogeneous institutional contexts. The findings show that platform practices such as unpaid trial work, pricing architectures, ratings-based visibility, and unilateral enforcement systematically externalize economic and social risks onto workers. Vulnerability persists not because workers are unaware of these risks, but because platform-provided economic and organizational advantages such as relative income gains, flexibility, global market access, and purpose-driven work, function as stabilization mechanisms that sustain participation. Latin America emerges as a critical explanatory context where weak institutional buffers and limited labor market alternatives intensify dependence on platform income, rendering vulnerability a durable condition rather than a transitional state. By demonstrating how standardized platform governance interacts with institutional asymmetries to produce uneven vulnerability outcomes, this study advances international business research on gig multinational platforms and highlights the social consequences of scalable global business models in Latin America and beyond. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Vulnerability and adaptive resilience in global platform work: Cross-cultural insights from tutors across emerging and developed economies(SAGE Publishing, 2026-01-01)This study explores how professional language tutors working on a global digital platform navigate the challenges of platform work across culturally and economically diverse contexts. Drawing on grounded theory and interviews with tutors from emerging and developed economies, we develop a process model of how individuals respond to platform vulnerability, build adaptive resilience, and sustain professional identity in the absence of formal organizational structures. The findings reveal that tutors construct resilience through emotional regulation, cultural mediation, and relational engagement, enabling them to manage systemic demands and craft meaningful roles within algorithmically governed environments. We show that while core practices are shared, the meaning, motivation, and consequences of these strategies vary significantly across contexts. Tutors in emerging economies emphasize economic continuity and social positioning, while those in developed economies focus on autonomy and intrinsic purpose. This study contributes to cross-cultural management by theorizing how resilience and identity are enacted through culturally situated practices, and by illuminating the contextual conditions that shape agency in global platform work. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Gig work, management education and changes in working conditions: a qualitative study(Emerald Publishing, 2025-01-07)This paper aims to identify the changes in management education students in business schools prefer since the spread of gig work. Design/methodology/approach The empirical data is based on focus groups with 30 management educators working in five1