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Item type:Publication, Understanding Muslim frontline employees’ perceived religious discrimination and emotional exhaustion(Emerald Publishing, 2024-06-25)This study aims to investigate the impact of perceived subtle and overt discrimination on employees’ emotional exhaustion, along with potential mitigating factors such as social support, organizational inclusion and religiosity. Design/methodology/approach: The research is based on a sample of 359 Muslim employees working in US restaurants. The data are analyzed using fuzzy-set Qualitative Comparative Techniques. Findings: The results reveal that high/low emotional exhaustion in tourism and hospitality sector is triggered by multiple combinations of high/low levels of subtle and overt discrimination, family and friends support and religiosity. Such findings hold important implications to both theory and practice. Research limitations/implications: By using fuzzy-set Qualitative Comparative Analysis, this research stands out from studies on discrimination that use conventional statistical methods. It proposes several solutions leading to a single outcome (high/low emotional exhaustion). This new approach contributes to the advancement of theory in this context. Practical implications: This study shows that there is no single best solution for high/low emotional exhaustion. Stated differently, multiple solutions provide several ways for firms to mitigate employees’ emotional exhaustion. Originality/value: Religious discrimination in workplaces is increasing at an alarming rate, particularly in customer facing roles, such as the tourism and hospitality industry. This is having detrimental effects on employees from minority groups, often leading to excessive levels of emotional exhaustion. Nonetheless, the extant literature has somewhat understated the consequences of this issue, creating a void that needs to be fulfilled. This study addresses this gap.1 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, “Help me, chatbot!”: Customer-brand relationship in the context of tourism chatbots(Springer Nature, 2024-01-01)This study aims to investigate brand passion, a core concept in customer-brand relationships, from the perspective of chatbot experiences. In particular, it seeks to explain how perceived risk and trust of chatbots can enhance the customer experience and, consequently, increase brand passion. Data were collected from 253 French students, and the model was tested using SmartPLS. The results indicate that risk has a negative effect on experience, while trust has a positive effect on experience. Furthermore, experience has a positive impact on brand passion. The study provides valuable theoretical and managerial implications. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The Incas have no end: Women artisans in Peru and the continuity of their entrepreneurial activity(Emerald Publishing, 2024-11-11)Through focusing on the Peruvian context, this paper aims to identify the main determinants of the continuity of entrepreneurial activity among women artisans. Design/methodology/approach: The empirical sample comprises semi-structured interviews with 28 women artisans in Peru during their participation in a fair organized by the Peruvian Ministry of Culture in Lima (Peru). Thematic analysis was subsequently used to determine the main ideas in the transcripts from the interviews conducted. Findings: The findings empirically identified the following job-related (number of work hours, perceived income, future of artisanal jobs), functional (availability and relevance of workstations, the necessity to travel) and socio-cultural determinants (government support, perceived recognition, level of affiliation with Peruvian traditions) as the main drivers of the continuity of entrepreneurial activities among women artisans. Originality/value: This paper contributes by filling a gap in the literature on women entrepreneurship and artisan entrepreneurship in which empirical studies of Latin American women artisans continuing with their entrepreneurial activities have been limited so far. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Context really matters: Why do women artisans in the Peruvian context avoid the sole ownership of their enterprises?(Emerald Publishing, 2024-10-29)The aim of this paper is to find out why women artisans in Peru avoid the sole ownership of their enterprises while preferring to work in associations. Design/methodology/approach: The data were collected through semi-structured interviews with 28 women artisans in Peru during their participation in a fair organized by the Peruvian Ministry of Culture in Lima (Peru). Thematic analysis was subsequently used to develop the main themes and sub-themes of the study. Findings: The authors of the present study have found that women artisans in Peru choose to work in associations instead of via the sole ownership of their enterprises because of the following three categories of motives: contextual (low operational cost of family-owned associations, more compliance with the surrounding institutional context), cultural (commitment to parenting, experiencing less marginalization, zero responsibility, and greater work flexibility) and marketing-related motives (eliciting more social support, guaranteeing more invitations to participate in artisanal fairs). Originality/value: This paper contributes by filling a gap in the literature on artisan entrepreneurship in which studies on women artisans in Latin American contexts and why they choose to work in associations have been limited so far.2 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Autonomy, competence and relatedness: How and why do artisan entrepreneurs act as responsible leaders?(Emerald Publishing, 2024-08-27)The aim of this paper is to answer the question: What stimulates artisan entrepreneurs to act as responsible leaders? Design/methodology/approach: A qualitative research method was employed and semi-structured interviews with 30 artisans working in four different artisanal activities were used to gather the data. Thematic analysis was subsequently applied to the interview transcripts. Findings: The findings suggest that the main factors causing artisan entrepreneurs to act responsibly are as follows: autonomy (the authority artisans exercise in managing their businesses; preserving socio-cultural identity is an artisan’s main duty; proving an individual competency in implementing society-related priorities), competence (adhering to generally accepted business practices; simplicity of developing and maintaining the social agenda of artisan enterprises; meeting the clients’ desire in exercising a social awareness) and relatedness (returning social favours; necessitating involvement with different stakeholders; contributing to the common good). Originality/value: This paper contributes by filling a gap in the literature on artisan entrepreneurship, responsible leadership and research in tourism and hospitality, in which empirical studies on the responsible practices of artisan entrepreneurs have been limited so far. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Digital entrepreneurship among Egyptian women: Autonomy, experience and community(Emerald Publishing, 2024-12-02)Given the remarkable increase in entrepreneurial activities initiated by women in the Egyptian context in addition to the scarcity of empirical studies on digital self-employment there, the authors of the present paper aim to identify what motivates women to engage in digital entrepreneurship, and to identify how those women establish their digital entrepreneurial activities. Design/methodology/approach: The authors employed a qualitative research method through semi-structured interviews with 30 women entrepreneurs who own and manage digital businesses. Thematic analysis was subsequently used to determine the main ideas in the transcripts. Findings: The authors have found that enjoying absolute independence, securing more time for family, guaranteeing an independent source of income in addition to the ease of accessing extensive online markets are the main motives behind the engagement of women in the Egyptian context in digital entrepreneurship activities. Moreover, the authors have also asserted that the minimal training and government support stimulate women entrepreneurs there to start and continue their digital business activities informally. Originality/value: This paper contributes by filling a gap in entrepreneurship studies in which empirical studies on establishing and managing digital entrepreneurship among women in developing economies has been limited so far. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Work from home feasibility and challenges for public sector employees in a developing country(Emerald Publishing, 2024-01-01)Drawing on work from home (WFH), job demand-control and street-level bureaucracy literature streams, this paper specifically focuses on the emerging trend of WFH for public sector employees in a developing country context of Egypt. Design/methodology/approach: The empirical sample comprises focus group discussions with a total of 40 public sector employees in Egypt. Thematic analysis was subsequently used on focus group discussion transcripts to bring out main themes linked to this topic. Findings: Our findings show that employee (marginal discretion power, pharaonism, corruption), citizen (unfamiliarity with digital services) and country (lack of proper info-structure, overstaffing in the public sector)- level challenges hinder and/or slow down the potential for WFH in Egyptian public sector. Practical implications: A major implication of our paper relates to highlighting the criticality of e-governance and WFH for public sector employees, as well as highlighting multilevel challenges associated with those. At the same time, socio-economic and political consequences of offering such options need to be considered in a country like Egypt where most public organisations are overstaffed, and those employees lack modern day employability skills. Hence, there needs to be an open debate in countries such as Egypt on the consequences of e-governance and WFH and whether it may facilitate delivering citizen services digitally. Also, high power distance culture plays a role in this context, and any change cannot be successful unless that specific aspect is confronted. Originality/value: This study contributes to the emerging WFH literature by being one of the pioneering studies to offer a multilevel (micro, meso and macro) assessment of this phenomenon in the under-researched fragile developing country’s context. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Able or disabled: Why should neurodiverse students experience improved access to public universities? An exploratory study(Emerald Publishing, 2024-09-25)This paper aims to answer the question: To what extent should neurodiverse students experience improved access to public universities in Egypt and why? Design/methodology/approach: A systematic qualitative research method was used with data collected through semi-structured interviews with 44 educators in four universities in Egypt. A thematic approach was implemented to analyze the collected data. Findings: The addressed educators believe that greater representation of neurodiverse students in their schools should be a priority for the following four reasons: first, neurodiverse students represent a promising new market segment schools could benefit from; second, recruiting more neurodiverse students represents a chance for schools and faculties to prove the social role they can undertake; third, schools can benefit from the unique skills many neurodiverse students have, particularly in mathematical and computational skills; and fourth, the greater the representation of neurodiverse students, the more research projects and funding opportunities educators can obtain. Originality/value: This paper contributes by filling a gap in diversity management, higher education and human resources management in which empirical studies on the representation of neurodiverse individuals in public universities have been limited so far. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, What determines the engagement of nurses in organizational learning post-COVID-19? The role of street-level bureaucracy and Florence Nightingale theories(Taylor and Francis Ltd., 2024-01-01)This paper aims to explore what has caused nurses to engage in organizational learning since Covid-19. The empirical sample comprises 27 semi-structured interviews with nurses working full-time in public hospitals in the context of the developing economy of Egypt. Thematic analysis was subsequently used to determine the main ideas in the transcripts. The findings include the following three categories of factors: individual (discretionary power, ensuring care to large numbers of patients), contextual (absence of stakeholder pressure, poor funding and resources, lack of communication) and job-related factors (long working hours and demanding duties, low status of nurses) that determine the engagement of nurses in organizational learning. This paper contributes to the literature in public administration, human resources management, organizational learning and healthcare management as a pioneering study specifically addressing organizational learning among nurses before and after Covid-19 in a developing country (Egypt). - Some of the metrics are blocked by yourconsent settings
Item type:Publication, From announcing their pregnancy to returning to work: The experience of pregnant street-level bureaucrats in non-Western public contexts(Taylor and Francis Ltd., 2024-01-01)Drawing on the theory of social stigma, this article explores how female street-level bureaucrats experience pregnancy in the Egyptian public service and the main challenges they face. The empirical sample comprises semi-structured interviews with 40 female street-level bureaucrats working in four ministries in Egypt. Thematic analysis was subsequently used to determine the main ideas in the interview transcripts. The findings show that during pregnancy, female bureaucrats find it easy to announce their pregnancy without any fear or concern about being challenged with intensive job duties. However, during that stage, they predominantly suffer from abusive clients and a lack of organizational support. During maternity leave, female bureaucrats mostly feel forgotten by their colleagues and managers, and once they return to work, they find it difficult to balance the new obligations of motherhood and their regular job tasks. Furthermore, pregnant bureaucrats consider the marginal discretionary power to craft job duties, stigmatising the performance of pregnant bureaucrats and the primitive laws regarding pregnancy as the main challenges they face in public contexts.