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Item type:Publication, Work from home feasibility and challenges for public sector employees in a developing country(Emerald Publishing, 2024-01-01)Drawing on work from home (WFH), job demand-control and street-level bureaucracy literature streams, this paper specifically focuses on the emerging trend of WFH for public sector employees in a developing country context of Egypt. Design/methodology/approach: The empirical sample comprises focus group discussions with a total of 40 public sector employees in Egypt. Thematic analysis was subsequently used on focus group discussion transcripts to bring out main themes linked to this topic. Findings: Our findings show that employee (marginal discretion power, pharaonism, corruption), citizen (unfamiliarity with digital services) and country (lack of proper info-structure, overstaffing in the public sector)- level challenges hinder and/or slow down the potential for WFH in Egyptian public sector. Practical implications: A major implication of our paper relates to highlighting the criticality of e-governance and WFH for public sector employees, as well as highlighting multilevel challenges associated with those. At the same time, socio-economic and political consequences of offering such options need to be considered in a country like Egypt where most public organisations are overstaffed, and those employees lack modern day employability skills. Hence, there needs to be an open debate in countries such as Egypt on the consequences of e-governance and WFH and whether it may facilitate delivering citizen services digitally. Also, high power distance culture plays a role in this context, and any change cannot be successful unless that specific aspect is confronted. Originality/value: This study contributes to the emerging WFH literature by being one of the pioneering studies to offer a multilevel (micro, meso and macro) assessment of this phenomenon in the under-researched fragile developing country’s context. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, What determines the engagement of nurses in organizational learning post-COVID-19? The role of street-level bureaucracy and Florence Nightingale theories(Taylor and Francis Ltd., 2024-01-01)This paper aims to explore what has caused nurses to engage in organizational learning since Covid-19. The empirical sample comprises 27 semi-structured interviews with nurses working full-time in public hospitals in the context of the developing economy of Egypt. Thematic analysis was subsequently used to determine the main ideas in the transcripts. The findings include the following three categories of factors: individual (discretionary power, ensuring care to large numbers of patients), contextual (absence of stakeholder pressure, poor funding and resources, lack of communication) and job-related factors (long working hours and demanding duties, low status of nurses) that determine the engagement of nurses in organizational learning. This paper contributes to the literature in public administration, human resources management, organizational learning and healthcare management as a pioneering study specifically addressing organizational learning among nurses before and after Covid-19 in a developing country (Egypt). - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Emancipation and Street-Level Bureaucracy in Non-Western Contexts: The Representation of Neurodiverse Individuals in Public Sector Organizations(Taylor & Francis, 2023-08-21)This paper aims to identify the extent to which neurodiverse individuals experience fair representation in public sector organizations in Egypt and the main factors that foster such representation. A systematic qualitative research method was used with data collected through semi-structured interviews with 36 street-level bureaucrats who have the title “general manager.” The findings show the underrepresentation of neurodiverse individuals in the Egyptian public sector. Moreover, we consider the three main categories of barriers hindering the active participation of people with neurological conditions in the Egyptian public sector to be as follows: individual barriers (inability to create social dialogue, lower educational level), organizational barriers (neurotypical employees lack the socio-cultural readiness to accept neuro-atypical colleagues, traditional means of recruiting, lack of flexibility of jobs in public organizations) and national barriers (high unemployment rate among neurodiverse individuals in Western countries, discretionary power granted to public employees, slow adoption of the social approach to disability in the Egyptian context).