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Item type:Publication, Supply Chain Innovation and Sustainability Frontiers: A Balanced Scorecard Perspective(Springer, 2020-01-01)Global trade has been growing at a steady pace since the 1950s, which has brought increasing operational challenges to supply chains. Technological advances and the “digital revolution” bring new opportunities to improve key supply chain processes in many sectors, including transportation. However, while embracing innovation, firms have to ensure that they do not lose strategic focus and that their performance measurement systems continue to evolve. This study explores how disruptive innovations in supply chain operations may produce unexpected outcomes for firms’ strategy. We analyze four examples of technological innovation in transport under a Balanced Scorecard framework. Our reflections shed light on the potential trade-offs that organizations may face between different dimensions of performance to pursue sustainable development goals. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Exploring Enabling Factors for Innovation Outcomes. A Firm-Level Analysis(EAFIT University, 2020-07-28)Major innovation research has been primarily focused on developed countries, creating a gap in the literature related to innovation processes in emerging markets, such as Latin America. Even as some studies are aimed toward this region, their approach is usually only from the standpoint of an R&D funding perspective. This paper aims to discuss the relationship between resources for innovation and sources of innovation with innovation outcomes, using a sample of Peruvian companies, which received public funds oriented to the developing of innovative activities. Results found evidence that the presence of resources for innovation and sources of innovation have a positive influence on innovation outcomes. Moreover, resources for innovation are related to non-technological innovation, with internal R&D being the most carried out by companies even when it is not related to product nor process innovation. While sources of innovation are related to product innovation, firms demonstrated an incipient use of inter-firm collaboration strategies as its sources it. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Factors influencing customers’ purchasing behavior and satisfaction in Pizza Hut(2021-06-21)Fast food restaurants are prominent in many countries and they emphasize factors that can influence their customers’ purchasing behavior and boost their satisfaction of dining in and ordering online from their restaurants. The of this study is to identify the factors that are influencing customers’ purchasing behavior and satisfaction in Pizza Hut to provide useful advice to the business to assist the management in planning their strategies. The research was conducted through primary data sources such as surveys and secondary data sources such as website research. The participants in the survey totaled 106 Pizza Hut customers from Malaysia and Indonesia. The results of this study were Pizza Hut customers’ behavior is influenced by cultural factors, environmental and family factors, promotional and marketing factors, promotional price factors, and lifestyle factors while customers’ satisfaction is influenced by the variety of menu options, availability of payment methods, ease of navigation on the website, the service quality and other factors. They are helpful for the company to implement strategies to grasp customers’ attention and improve its performance. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The factors of employee performance: a study of SearchNEasy(2021-03-20)SearchNEasy is a Malaysia-based Web Development Company providing leading customized web solutions for worldwide business over the past 20 years. People, process, and technology are three elements for successful business transformation. The ongoing Covid-19 pandemic affects the workload of employees as the demand for the company's service for web design increases due to the Movement Control Order (MCO), where the Malaysian government commands the closure of all private and government sectors, except those deemed as essential needs. This research intends to understand the factors contributing to employees’ performance. This study was conducted through primary and secondary research with respondents and existing data. Through this study, employees’ performance, job stress, job demand, organizational culture, and organizational rewards were analyzed. It was shown that job stress is one of the factors of employee performance in SearchNEasy due to the increase in workload and lack of employees during the Covid-19 pandemic. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Factors affecting job stress among employees in Bin Chen Parts Private Limited Company(2021-03-20)There is a high level of stress faced by employees of Bin Chen Parts Private Limited Company. The research was conducted to examine the factors causing job stress in workplace. There are 36 respondents from Bin Chen Parts Private Limited Company collected in the present research by using quantitative measurements. Google form was selected to use in this research. The collected data from the research were adopted to verify the hypotheses of the research. The results show that there is a significant positive relationship between job demands and job stress. Conversely, the relationship between job resources and job stress is relatively negative. The results of the research will be finalized precisely and sent to Bin Chen Parts Private Limited Company to enhance the work-life in the company. The employers of the company are able to aware of the factors affecting job stress among employees in their company. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Dealing with COVID-19 through employee stock ownership plans(IGI Global, 2021-11-01)In this chapter, the authors argue that far from the shocking decision of firing employees to leverage their short-term liquidity, organizations may draw other innovative options such as giving company shares to their employees. Employee stock ownership (ESO) plans have the potential to secure financial liquidity for firms while simultaneously providing social inclusion as well as empowerment to people, relating their efforts directly to firms' performance and driving the economic system into a shared capitalism. However, while companies may be solving their financial constraints through ESO, the authors identified a trade-off related to the traditional position of hegemony of firms. They argue that the decision to share the risk through paying wages using firms' stock options derives in a progressive detriment of power and control that some organizations would not be willing to suffer. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Addressing sustainability challenges through supply chain managers’ transformative leadership behavior(Springer, 2021-01-01)Sustainability concerns are far beyond individual action of the organizations or even countries. Instead, global supply chains have demonstrated their potential as powerful networks of integration, connecting the most important economic activities in the world. Nevertheless, supply chains have to rely on their leaders to achieve a proper performance, so adding a sustainability perspective on these leaders will drive to the incorporation of sustainability practices alongside supply chains at each stage and process. This chapter aims to highlight the importance of adopting a sustainability mindset for supply chains’ leaders, in order to fulfill stakeholders’ expectations regarding social concerns, environmental detriment, and economic welfare. Moreover, we discuss how a transformative leadership would be achieved, by thinking ahead of traditional supply chains’ measures such as price, quality, and speed, finding important insights from real examples. Beyond businesses and supply chain leaders, we also address the need to address sustainability issues in a systems perspective, in which we highlight the crucial role of teaching and learning. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Factors affecting the revenue of MTE Mechanical Private Limited Company(2021-01-21)MTE Mechanical Private Limited Company is a manufacturing company located at Batu Maung, Malaysia producing fabricated metal products. During 2020, the company’s revenue has significantly decreased compared to the previous year. Therefore, the of this research is to identify the factors which affect the revenue of the company. Online interviews were used to collect information from the company’s owner and three of their customers. The present study found that the delivery service and product’s quality of the company are the major issues having effects upon the company’s revenue. Moreover, the findings of the present study would benefit the company. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Challenges and Opportunities for Sharing the Ownership in Peru(Routledge, 2025-01-01)The world has been living its processes so fast that when it looks back over its shoulder, it realizes that there are many changes needed to fix the flaws and tensions created due to speeding, to include everyone in the promise of progressive growth and prosperity within the current economic system. This issue is more evident in emerging markets, where institutional weaknesses, informal economies, and insufficient resources are considerable. Hence, our chapter explores how feasible the implementation of mechanisms of shared capitalism, specifically Employee Ownership initiatives, could be achieved in Peru. The result of our discussion proposes that traditional companies would suffer from an enormous inertia towards more inclusive and participatory business models because of what they have been doing to overcome the local institutional voids, contrary to new social businesses that could represent the start point of the diffusion of Employee Ownership practices in the Peruvian business community.1