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Item type:Publication, Strategy formulation and service operations in the big data age: The essentialness of technology, people, and ethics(Springer Science and Business Media Deutschland GmbH, 2022-01-01)Studies have shown that the sensible operation of big data may yield powerful insights that can improve the organisations’ strategic decision-making process and contribute to achieving an enhanced competitive advantage. In this manuscript, we explore the promise of big data in redefining strategy in service operations management (SOM) by means of investigating a rich range of bibliographic material. The SOM field has a plethora of research opportunities to capitalise on, which are enhanced by the presence of big data. SOM research in the big data age implies a shift in attention from being increasingly integrative across themes to being integrative across multiple disciplines, requiring the expertise of and tuning between different actors and expertise domains. Our aim is to stimulate debate in the field and set out a renewed research agenda by means of calling for additional considerations of strategic aspects, namely technology, people, and ethics, that can help guide and move the field forward. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Characteristics and trends in big data for service operations management research: A blend of descriptive statistics and bibliometric analysis(Springer Science and Business Media Deutschland GmbH, 2022-01-01)The field of service operations management has a plethora of research opportunities to capitalise on, which are nowadays heightened by the presence of big data. In this research, we review and analyse the current state-of-the-art of the literature on big data for service operations management. To this aim, we use the Scopus database and the VOSviewer visualisation software for bibliometric analysis to highlight developments in research and application. Our analysis reveals patterns in scientific outputs and serves as a guide for global research trends in big data for service operations management. Some exciting directions for the future include research on building big data-driven analytical models which are deployable in the Cloud, as well as more interdisciplinary research that integrates traditional modes of enquiry with for example, behavioural approaches, with a blend of analytical and empirical methods. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The Gini index: A modern measure of inequality(Springer International Publishing, 2022-01-01)The Gini index is the most widely accepted inequality measure across the Globe, with almost all governmental and international agencies using it to summarise income or wealth inequality in a nation or the world. Although originally developed to be a standardised measure of statistical dispersion intended to understand income distribution, the Gini index has evolved into quantifying inequity in all kinds of distributions of wealth, gender parity, access to education and health services, and environmental policies, among others. In this work, we present the original Gini index, as well as some of the various existent alternative Gini formulations, while also exploring various traditional and modern applications of the index in different settings, at national and international levels. We further discuss the implications of the traditional Gini index for international diplomacy and policymaking and conclude with some future directions on the topic. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The role of composite indices in international economic diplomacy(Springer International Publishing, 2022-01-01)As risks of all sorts, from economic and financial crises to terrorism acts and pandemics, keep on characterising and affecting all aspects of life globally, at the individual and societal level, national and international organisations, as well as governments, need to be constantly adapting and collaborating through international diplomacy to pursue common goals for people’s well-being. This is where the topic of composite indices comes up. Composite indices are used by national and international organisations, and governments and businesses alike, to monitor different performance aspects of the economy of a country and the people therein; and they have historically been valuable as communication tools and as inputs into decision and policymaking. In this work, we delve into the relevant literature to explore the link between international diplomacy, institutions, and composite indices, with the aim to highlight the usefulness of composite indices in practice. We conclude with final thoughts and recommendations for future research on the topic.