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Item type:Publication, The path of total quality management implementation in a developing country: Peru(Centar for Quality, 2020-01-01)This research examines the implementation of Total Quality Management (TQM) in Peru based on nine factors. The questionnaires were sent in 2006, 2011 and 2017 to the presidents and managers of Peruvian companies. The objective is to study the evolution of quality in Peru. The results showed an improvement from 2006 to 2011; in 2011 and 2017 the companies maintained a steady state result.. The Quality Management System (QMS) is a key element used to explain a statistically significant difference in two factors for companies that have implemented or not from 2006 to 2011. However, the studies conducted in 2011 and 2017 had significant differences in all success factors. The contributions of this paper are: (a) Information on TQM factors in Peruvian companies in more than a decade; (b) a comparison in three periods (2006, 2011 and 2017) about the implementation of TQM in Peru and (c) the identification of the areas that Peruvian companies need to improve if they want to be more competitive. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Biosecurity in the workplace and a QMS during the COVID-19 pandemic: A survey for Peruvian goods companies(Taylor & Francis, 2022-10-27)Objectives. This study analyzes the differences between goods companies with a Standard No. ISO 9001:2015 quality management system (QMS) and those without, in terms of implementation of biosecurity measures during the COVID-19 pandemic. The study shows whether having a QMS helped companies to implement the biosecurity measures required to continue operating during a pandemic. Methods. The sample was composed of 145 Peruvian goods companies. The empirical data were collected through a questionnaire sent to company presidents, general managers and department heads. The questionnaire focused on four biosecurity dimensions in the workplace: protocols, preventive actions, biosecurity processes and risk management. Results. The study found that companies with a QMS (Standard No. ISO 9001:2015) significantly differed from companies without in the implementation of three of the four biosecurity dimensions. Conclusions. This study is useful for academia and companies because it identifies the main differences between certified and non-certified companies, in terms of adoption of biosecurity measures. This study highlights the importance of a QMS to respond to hazardous situations like a global health crisis, but also provides useful information for the strategic decision-making process of companies.1 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, QMS and biosecurity measures in Peruvian services companies during the COVID-19 pandemic(Inderscience Publishers, 2025-01-01)This research presents the results of a comparative analysis related to the adoption of measures to prevent and control the spread of the COVID-19 pandemic between services companies with/without ISO 9001 quality management systems (QMSs). For this purpose, an empirical study was conducted with a sample of 648 Peruvian services companies. Data were collected using questionnaires based on four measures against COVID-19: preventive actions, protocols, biosecurity processes and risk management. Descriptive and inferential techniques were implemented to analyse the data. The study found that companies with ISO 9001 scored higher than non-certified companies in the implementation of the four analysed measures against COVID-19. However, these differences were not significant in the case of protocols and risk management. Overall, this study empirically assessed the importance of having a QMS to meet more quickly and effectively government requirements during contingencies such as a global health crisis.3