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Item type:Publication, When extreme work becomes the norm: an exploration of coping strategies of public sector nurses(Taylor and Francis Ltd., 2025-01-01)Drawing on extreme work and transactional stress literature streams; this paper investigates the mechanisms used by public sector nurses to cope with their extreme work conditions in the fragile state context of Egypt. Our findings, which are based on 24 qualitative interviews, show that, to cope with their extreme job duties, nurses engage in the following four strategies–reassertion of professionalism, submission and fatalism, cronyism, and temporalism. Moreover, we found that the low availability of social, physical, and psychological resources and the perceived inadequate provision of entitlements also played a role in this context. Finally, our study is among the first to link the fragile state environment with extreme work conditions in healthcare sector while simultaneously highlighting the related coping mechanisms.1 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Strategic human resources management in times of economic uncertainty: a lifebuoy for employees?(Emerald Publishing Limited, 2026-01-01)Drawing on social exchange and street-level bureaucracy (SLB) theories, the authors of the present paper seek to identify how public banks in Egypt strategically manage their frontline employees to maintain high performance even during periods of economic uncertainty. Design/methodology/approach The empirical sample comprises semi-structured interviews with 28 frontline employees working in 4 public banks. The authors used the Gioia mechanism to analyze their data. Findings The authors identified job-related (discretionary power of bank employees, nature of banking jobs and hiring elite individuals for banking jobs); learning-related (continuous learning of bank employees, spread of MBA programs and resilience of bank employees) and context-related categories of factors (career support and more financial rewards during economic uncertainty) that explain the stability of the performance of the frontline bank employees addressed in this study despite the economic uncertainty their country is passing through. Practical implications Given the findings of the present paper, the authors propose that the administration of the addressed banks maintain the policy of providing training opportunities to their employees. However, such training should pay more attention to issues such as crisis management, customer-employee engagement and the mental health of employees during crises, among others. Second, as dissatisfaction is very high with other public sector organizations in Egypt, their top management should try to learn from public banks, follow the best practices and collaborate with them to improve their service offerings to the citizens. Finally, for global financial institutions such as the International Monetary Fund who are involved in rescuing Egyptian economy should incorporate strategic human resources management implementation in public sector organizations in their recommendations, along with economic reforms package. Originality/value This paper contributes by filling a gap in the literature on strategic human resources management and economic uncertainty in which empirical studies of the association between them, particularly in the context of North African countries such as Egypt, have been limited so far. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Hosting mega sporting events in the extreme hospitality context: Why do hotel employees engage so intensively in their job duties?(Emerald Publishing, 2025-02-14)This paper aims to identify why hotel employees in the Egyptian context accept the extreme job duties resulting from hosting too many mega sporting events and what outcomes they experience as a result. Design/methodology/approach The empirical dat3