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Item type:Publication, The path of total quality management implementation in a developing country: Peru(Centar for Quality, 2020-01-01)This research examines the implementation of Total Quality Management (TQM) in Peru based on nine factors. The questionnaires were sent in 2006, 2011 and 2017 to the presidents and managers of Peruvian companies. The objective is to study the evolution of quality in Peru. The results showed an improvement from 2006 to 2011; in 2011 and 2017 the companies maintained a steady state result.. The Quality Management System (QMS) is a key element used to explain a statistically significant difference in two factors for companies that have implemented or not from 2006 to 2011. However, the studies conducted in 2011 and 2017 had significant differences in all success factors. The contributions of this paper are: (a) Information on TQM factors in Peruvian companies in more than a decade; (b) a comparison in three periods (2006, 2011 and 2017) about the implementation of TQM in Peru and (c) the identification of the areas that Peruvian companies need to improve if they want to be more competitive. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, A stratified bootstrapping approach to assessing the success of TQM implementation in Peruvian companies(Taylor & Francis, 2020-09-08)Total Quality Management represents a management approach to long-term success used by organisations worldwide to improve their products and processes and achieve customer satisfaction, being perceived as a source of competitive advantage. A look at the existent literature points towards a lack of studies dedicated to examining TQM implementation in developing countries, especially in Latin America and particularly in Peru. The current industrial needs in Peru, however, require further research on this topic because a larger number of organisations choose nowadays to obtain quality certifications to improve their products. In this context, the objective of the present paper is to provide a snapshot of the current state of TQM implementation in Peru, aiming to identify which key quality factors are the most and least developed for successful TQM implementation. To this aim, the present paper uses a bootstrapping approach, within the framework of a nine-factor model of TQM in business. The study is performed on a sample of 4,668 Peruvian companies, across 52 industry sectors. Findings reveal that the most developed key quality factors in the companies surveyed are: Top Management, Quality Planning, Quality Audit and Assessment, Education and Training, and Process Control and Improvement. Implications for practice are provided. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Quality in the supermarket sector in Peru(Inderscience Publishers, 2021-01-01)This research aims to analyse the supermarket companies in Peru that have implemented or not a quality management system (QMS), considering the total quality management (TQM) factors. The instrument includes four blocks (top management, supplier, process management and customer) and nine factors, as well as 35 variables based on a sample of 73 companies in the Peruvian supermarket sector. In this sector, companies with and without the quality management system did not have significant differences in the nine TQM factors. It is also analysed if ISO 9000:2015 principles are considered in the TQM factors and if the managers in the companies are doing what they are asked in the questionnaire. This study gives a new perception and new insights about the management of the supermarket sector in Peru in terms of quality and the important impact that this topic have in these companies. A more comprehensive exploration of supermarket's quality management in developing countries with a different perspective would be useful for enhancing the literature.1 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Biosecurity in the workplace and a QMS during the COVID-19 pandemic: A survey for Peruvian goods companies(Taylor & Francis, 2022-10-27)Objectives. This study analyzes the differences between goods companies with a Standard No. ISO 9001:2015 quality management system (QMS) and those without, in terms of implementation of biosecurity measures during the COVID-19 pandemic. The study shows whether having a QMS helped companies to implement the biosecurity measures required to continue operating during a pandemic. Methods. The sample was composed of 145 Peruvian goods companies. The empirical data were collected through a questionnaire sent to company presidents, general managers and department heads. The questionnaire focused on four biosecurity dimensions in the workplace: protocols, preventive actions, biosecurity processes and risk management. Results. The study found that companies with a QMS (Standard No. ISO 9001:2015) significantly differed from companies without in the implementation of three of the four biosecurity dimensions. Conclusions. This study is useful for academia and companies because it identifies the main differences between certified and non-certified companies, in terms of adoption of biosecurity measures. This study highlights the importance of a QMS to respond to hazardous situations like a global health crisis, but also provides useful information for the strategic decision-making process of companies.1