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Item type:Publication, Tourism metamorphosis: Reshaping destination attractiveness in a post-pandemic world(EnPress Publisher, LLC, 2024-01-01)Through Qualitative Comparative Analysis (QCA) on destination attractiveness characteristics at the country level, this study identifies attribute configurations in the pre-and post-pandemic period to analyze the changes and differences generated by an exogenous event (COVID-19). The results suggest that the destination attractiveness attributes work together, in multidimensional configurations, to increase leisure travel volume. We found an important change in pat-terns/configurations of attractiveness between the pre-and post-pandemic scenarios. Our findings suggest that the destination attributes may change in importance and valuation or disappear for some configurations. The conclusion has implications for the stakeholders related to the destination attractiveness development, showing possible patterns of tourism attributes to guide the action to improve the resilience in the tourism sector and recover these activities in a disaster scenario. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Vulnerability as a Business Outcome: Evidence from a Global Platform-Work Across Africa, Latin America, and North America(Taylor & Francis, 2026-01-01)Platform-mediated work has become a defining feature of global labor markets, yet research continues to conceptualize worker vulnerability primarily as an individual condition or an unintended by-product of regulatory gaps. Drawing on international business theory, this study reconceptualizes vulnerability as a business outcome of platform internationalization. Following an inductive qualitative research and semi-structured interviews with 30 tutors working on a global online tutoring platform across Latin America, Africa, and North America, the study examines how standardized platform governance mechanisms generate and stabilize vulnerability across heterogeneous institutional contexts. The findings show that platform practices such as unpaid trial work, pricing architectures, ratings-based visibility, and unilateral enforcement systematically externalize economic and social risks onto workers. Vulnerability persists not because workers are unaware of these risks, but because platform-provided economic and organizational advantages such as relative income gains, flexibility, global market access, and purpose-driven work, function as stabilization mechanisms that sustain participation. Latin America emerges as a critical explanatory context where weak institutional buffers and limited labor market alternatives intensify dependence on platform income, rendering vulnerability a durable condition rather than a transitional state. By demonstrating how standardized platform governance interacts with institutional asymmetries to produce uneven vulnerability outcomes, this study advances international business research on gig multinational platforms and highlights the social consequences of scalable global business models in Latin America and beyond. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Vulnerability and adaptive resilience in global platform work: Cross-cultural insights from tutors across emerging and developed economies(SAGE Publishing, 2026-01-01)This study explores how professional language tutors working on a global digital platform navigate the challenges of platform work across culturally and economically diverse contexts. Drawing on grounded theory and interviews with tutors from emerging and developed economies, we develop a process model of how individuals respond to platform vulnerability, build adaptive resilience, and sustain professional identity in the absence of formal organizational structures. The findings reveal that tutors construct resilience through emotional regulation, cultural mediation, and relational engagement, enabling them to manage systemic demands and craft meaningful roles within algorithmically governed environments. We show that while core practices are shared, the meaning, motivation, and consequences of these strategies vary significantly across contexts. Tutors in emerging economies emphasize economic continuity and social positioning, while those in developed economies focus on autonomy and intrinsic purpose. This study contributes to cross-cultural management by theorizing how resilience and identity are enacted through culturally situated practices, and by illuminating the contextual conditions that shape agency in global platform work. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Reconnecting to perform: the mediating role of well-being in disidentification(Emerald Publishing Limited, 2026-01-09)The of this study is to integrate social identity theory (SIT) with the Job demands-resources (JD-R) model to test whether workplace well-being (WWB) mediated the link between organisational disidentification (DISI) and employee outcomes in public hospitals. Design/methodology/approach A cross-sectional survey of healthcare professionals was used; confirmatory factor analysis and structural equation modelling were used to test the measurement and structural models. A complementary multiple correspondence analysis profiled psychosocial risk segments. Findings DISI significantly undermined WWB and, through this decline, increased turnover intention (TURI), reduced job performance (JP) and elevated counterproductive work behaviour (CWB), with stronger effects among younger professionals. Research limitations/implications The cross-sectional design limits causal inference and the evidence come from two public hospitals in one country, which constrains generalisability. Future research should adopt longitudinal and multilevel designs, test theoretically grounded moderators (e.g. organisational justice, leadership) and compare across institutional contexts to refine boundary conditions for the integrated SIT + JD-R framework. Practical implications Protecting WWB through demand-resource redesign and identity repair at the team level may curb turnover, sustain performance and reduce deviance. Social implications Protecting WWB through demand-resource redesign and identity repair at the team level was able to curb attrition, sustain performance and reduce deviance. Originality/value The study specified why and how DISI depletes resources within SIT + JD-R under systemic moral stress, a condition typical of hospitals with limited resources, clarifying the mediating role of WWB. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Between pride and frustration: why committed public healthcare workers consider exiting(Emerald Publishing Limited, 2026-01-01)This study examines why healthcare professionals in public hospitals may still express intentions to leave their organizations despite reporting favorable levels of workplace well-being and affective commitment. It introduces ambivalent identification as a mediating mechanism that helps explain turnover intention in the public sector. Design/methodology/approach Drawing on the job demands–resources model and social identity theory, survey data were collected from 520 administrative and healthcare personnel in two Colombian public hospitals. Partial least squares structural equation modeling (SmartPLS) was used to test the relationships among workplace well-being, affective commitment, ambivalent identification, and turnover intention. Findings Results show that workplace well-being and affective commitment are negatively associated with ambivalent identification, while ambivalent identification is positively related to turnover intention. Mediation analyses confirm that ambivalence transmits the effects of well-being and commitment on turnover intentions. These findings highlight that even committed and engaged employees may consider leaving when organizational identification is marked by unresolved tensions. Originality/value The study advances public management research by integrating ambivalent identification into turnover models, extending the job demands–resources framework, and applying social identity theory to a Latin American public healthcare context. It highlights identity-based mechanisms that help explain why traditional retention resources may be insufficient in public hospitals and offers practical guidance for managers seeking to detect and address ambivalence to strengthen workforce stability.